Delivery & Returns

DELIVERY

Once your order ships you will receive a confirmation email with the order details and tracking number.

NATIONAL ORDERS

 

 INTERNATIONAL ORDERS

 

RETURNS & EXCHANGES

Returns - In the unlikely case you receive a product that you're not happy with, please email info@bena.co.za within 14 days of receiving the item so that we can arrange for a credit. We will however need you to return the item to us via courier before we can arrange for a credit. (We can arrange for a courier collection for you and quote you on this at the time that you contact info@bena.co.za). Once we receive the item, we'll email you your credit note. This credit note will not include your original shipping cost. If the problem was caused by reasons other than material quality, assembly process, incorrect usage or care of the product (not following the prescribed wash care instructions) the original product will be returned to you.

Exchanges -  We are committed to providing you with the best fit. Kindly check the garment's sizing chart online for your perfect fit. If you are not entirely satisfied we offer an exchange within 14 days of delivery for national orders at the client's cost. The items must be unworn, unwashed and undamaged with swing ticket attached. We unfortunately do not do exchanges on product(s) which have been personalized (i.e. monogramed). To request an exchange, please email info@bena.co.za with your order number and we'll get back to you. We will quote you on the cost of the courier to get the original product back to us, and the new product to you. Once your item/s have been received by us, your desired item/s will be delivered to you.

Please note: regrettably we cannot accept returns or exchanges on international orders or any 'sale', discounted or promotional items. Thank you.