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Returns & Exchanges

BENA Woman Exchanges and Returns

If you are not happy with your purchase or wish to exchange it for another size or style, please complete the form below, within two weeks (14 days) of receiving your order.

Kindly note that all courier costs for exchanges and returns are for the client as per our T&C’s. Once you have filled in the form and it has been processed, we will send a quote with the courier costs and arrange for our courier to collect your purchase and return it to us. We will also send the new garment if it is an exchange.

You are also welcome to return the item yourself by hand, and do the exchages yourself too as our Home Office in Sweet Valley, near Tokai, Cape Town.

*Please allow 5 business days for us to process your return.*

*Please ensure that the item(s) that are being returned are unworn, unwashed, unused, in the original condition and have the swing tags attached.

***Please note that we do not offer returns/exchanges/credit notes on sale/discounted items. All sales items are final purchases***
If you choose to get a refund, you can select below to either get a store credit (which is valid for 1 year) or an EFT refund into your bank account.
Thank you.